Frequently Asked Questions

Luggage preflight checks

How do I check if a case fits an airline’s carry-on limit?

Compare the airline’s current limits with the case’s outside dimensions, including wheels and handles where applicable. Check the rules for your itinerary and ticket class.
What does suitcase capacity tell me?

Compare the stated capacity and interior layout. External measurements help with travel limits, while compartments and any expansion affect the packing space you can use.
How do spinner and fixed wheels differ?

Spinner wheels swivel for maneuvering in multiple directions. Fixed wheels are generally rolled with the case tilted. Use the product description to confirm the wheel configuration.
What should I inspect before my first trip?

Check the wheels, handle, zipper and interior straps after unpacking. If the listing describes a lock, follow its instructions before relying on it for travel.

How long does order processing take?: Order Processing Time: 0–2 Business Days.
How long does shipping take after dispatch?: Shipping Transit Time: 4–6 Business Days.
When should my order arrive?: Total Estimated Delivery Time: 4–8 Business Days. Business days are Monday through Friday, excluding U.S. federal holidays. These windows are estimates. The total adds processing and transit and starts when we accept the order.
How does ordering work?: This store does not accept online orders or payments. The catalog and cart are available for browsing and comparing products. For product questions, contact customer support.
Where is standard shipping free?: Free standard shipping is available without a minimum purchase to the 48 contiguous United States and Washington, D.C.
How do I reach customer support?: Email [email protected] or call +1 (910) 434-2796 Monday through Friday. Include the case size and the wheel, handle or compartment you are asking about.
Who pays return postage?: Free Return Shipping on Eligible Returns. We cover the return postage for eligible returns and provide a prepaid label or seller-paid shipping instructions.
How do I request a return?: Request a return within 30 days of delivery. Include your order number, the item and the reason for the return.

Travenlora
[email protected]
+1 (910) 434-2796
1113 Rollins Avenue, Hamlet, NC, US 28345

Customer support is available Monday through Friday.